Microsoft Operations Manager - Details

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On This Page...

• MOM Managed Network Monitoring Package Features
• MOM Comprehensive Network Monitoring Package Features
• Available Modules

MOM Managed Network Monitoring Package Features

Utilize MOM Server to keep track of up to 10 PC's and Servers. Get notifications of immediate problems.

1. Harmony performs a needs assessment and configures MOM
2. Harmony sets up a remote MOM server to monitor your network
3. Support provided during standard business hours
4. MOM alerts are sent to the Harmony monitoring technician
5. Harmony remotely monitors, diagnoses, and/or fixes problems
6. On-site service escalation if problem can't be resolved remotely
7. Contracted Service Level Agreements
8. All tickets are closed out with defined resolution
9. Harmony performs regular service maintenance including application of service packs and security updates
10. Hardware must be under manufacturer's on-site warranty service
11. Harmony recommends that you base your I.T. network on Windows Server 2003 or Windows 2000 Server to optimize system reliability and security

MOM Comprehensive Network Monitoring Package Features

For businesses who need enterprise-class support but cannot justify the cost of staffing, equipping and managing a full in-house I.T. organization, Harmony's Comprehensive Network Monitoring Package gives mission-critical applications round-the-clock uptime and security at reasonable prices and low risk.

Key features of Harmony's Comprehensive Network Monitoring Package include:

1. All the features of the Managed Network Monitoring Package PLUS Help Desk and On-site Support
2. Support on 24x7 basis
3. Your I.T. network must have a minimum level of fault tolerant configuration. Harmony can help you bring your system up to fault tolerant configuration before 24x7 support services begin.
4. Contracted Service Level Agreements with designated after-hours service commitments
5. Harmony's support staff will be equipped to fix problems on-site or remotely without the involvement of your I.T. staff

Available Modules

Basic MOM Management Pack Modules

• Windows Server 2003 and Windows Server 2000
• Active Directory
• Dynamic Host Control Protocol (DHCP)
• Microsoft Message Queuing
• Domain Name Service
• Internet Information Services (IIS)
• Microsoft Operations Manager 2005
• Microsoft Systems Management Server 2.0
• File Replication services (FRS)
• Windows Internet Name Services (WINS)
• Routing and Remote Access
• Microsoft Distributed Transaction Coordinator (MSDTC)
• Terminal Services
• Microsoft Transaction Server (MTS)
• Windows NT 4.0 system log

Additional MOM Management Pack Modules

• Exchange Server 2003, Exchange 2000 Server and Exchange 5.5
• Site Server 3.0
• SNA Server 4.0
• SQL Server 2000 and SQL Server 7.0
• Commerce Server 2000
• ISA Server 2004
• Application Center 2000
• Host Integration Server 2000
• Proxy Server 2.0
• Microsoft .NET Framework
• Network Load Balancing and Cluster Services