Network Monitoring & Support
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Harmony: Your Outsourced I.T. Firm
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- Network Monitoring & Support for Small Businesses
- Microsoft® Operations Manager (MOM) for Mid- and Large-Size Businesses
Whether you are a SOHO (Small Office Home Office) operation or a mid- to large-sized firm with multiple integrated mission-critical systems, Harmony Computing can provide the appropriate level of Network Monitoring and Support. With Harmony's 24/7 remote network monitoring and emergency onsite troubleshooting, you'll maximize system uptime without destroying your I.T. budget.
Network Monitoring & Support for Small Businesses
Harmony is on standby to respond to your trouble call. In most cases we can connect to your network and review logs to determine what has gone wrong and how to repair it. Remote problem solving and remote problem correction is one more advantage of having Harmony as your network support resource.
Microsoft Operations Manager (MOM) for Mid- and Large-Size Businesses
With over two years of experience with MOM server, Harmony's Microsoft-Certified I.T. consulting experts can help you select appropriate MOM components, deploy and configure MOM, and create custom rules, scripts, reports and alerts for your enterprise. Harmony can also document MOM's server monitoring policies and procedures.
Key Benefits of Microsoft Operations Manager (MOM)
In general, MOM gives small businesses the benefits of full-time network monitoring plus expertise in problem resolution without having to pay for a large, full-time I.T. staff.
- Proactively identifies and resolves many problems: MOM increases the availability of business-critical applications by proactively identifying and helping to resolve problems before they can bring down a server.
- Optimizes network performance: MOM can optimize network performance by checking predefined performance thresholds and usage patterns on key servers, allowing network managers to be more proactive in adding performance-related resources and to eliminate problem areas before they cause serious network bottlenecks.
- Reduces I.T. staffing costs: MOM reduces I.T. staffing costs by simplifying the tasks of network management. Because MOM can intelligently filter and consolidate massive amounts of data collected from many servers, fewer network managers are needed to oversee I.T. operations. In addition, MOM's ability to act automatically in response to alerts makes it possible to create rules-based scripts that can take complex corrective actions which would otherwise require the manual intervention of technical personnel.
- Send automated alerts to support staff: By automatically generating alerts and distributing them via e-mail or wireless pagers to predetermined support staff, MOM makes it easier for I.T. organizations to meet service level agreements. MOM's Knowledge Base helps resolve problems faster, and MOM's reports ensure that job tickets don't fall through the cracks. Automatic 24x7 monitoring and alert generation also allows companies to their allocate I.T. staff more efficiently so that more productive work can be accomplished without compromising network support.
Different Levels for Different Needs
Depending on your requirements, either the Managed Network Monitoring Package or the Comprehensive Network Monitoring Package may be right for your enterprise.
- Managed Network Monitoring Package: Utilize MOM Server to keep track of up to 10 PCs and Servers.
Get notifications of immediate problems.
Read more... - Comprehensive Network Monitoring Package: If an automated decision making process is what you need,
let MOM server compare reported troubles to a Services List Agreement (SLA) and respond automatically.
Read more...
In addition, the MOM modules for your network will depend on your configuration and requirements. Read about the modules available for the Microsoft Operations Manager.